Ten Little Pieces

sustainability | environmental education | digital downloads |eco support

Protecting Our Planet for Future Generations

Last updated: August 2025

At Ten Little Pieces, your privacy matters to us.

This Privacy Policy explains how we collect, use, store and protect your personal information. It applies when you visit our website, download resources, book our programs, or otherwise engage with our services.

By using our website or services, you agree to the terms of this policy.

1. Who We Are

Ten Little Pieces is an environmental education organisation based in Queensland, Australia.
For any privacy-related questions, contact:
📧 info@tenlittlepieces.com .

2. What We Collect

We may collect the following types of personal information:

Your name and contact details (email, phone, organisation)
Booking details for educational services
Responses to forms or downloads
Payment or invoicing information (via secure third-party systems)
Website usage data (via cookies and analytics tools)
Photos, feedback, or testimonials (with consent)

3. How We Collect Your Data

We may collect personal information when you:

Submit a form on our website
Make a booking or purchase
Subscribe to our email list
Email or message us directly
Interact with our website or social media

We only collect personal information that is reasonably necessary to deliver our services or respond to your requests.

4. Why We Collect It

We use your personal information to:

Deliver education programs, services and kits
Send downloads or requested resources
Respond to your enquiries or bookings
Email you updates, news, or resources (only if you’ve opted in)
Improve our website and services
Meet any legal obligations

We never sell your data or share it for unrelated marketing purposes.

5. Children’s Privacy

We do not collect personal information directly from children. If personal details about children are shared with us (e.g. for certificates or program planning), we expect that the centre or educator has obtained prior consent from the parent or guardian. We do not store or use this data beyond the scope of that purpose, and we take all reasonable steps to ensure it is securely handled and deleted when no longer needed. Photos of children will only be used where permission has been provided by the relevant centre or caregiver.

For students contacting our team for mentorship or interviews, please include your supervising teacher or guardian in your initial enquiry.

6. Cookies & Analytics

Our website uses cookies to track general site usage and improve user experience. You can control or disable cookies in your browser settings. We use tools such as Google Analytics to better understand visitor activity, but this data is aggregated and does not identify individuals.

7. How We Store & Protect Your Information

We store your information securely through trusted platforms such as:

Google Workspace
Tekmatix CRM
Stripe (for payments)

We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access.

8. Third Parties

We may share your information with trusted third parties who help us operate our services (such as email providers, payment processors, or our CRM), but only when necessary and never for unrelated marketing. All third-party providers are required to uphold the same privacy standards.

9. Your Rights

You can:

Request access to the personal data we hold about you
Ask for your information to be corrected or deleted
Withdraw your consent to receive marketing emails at any time

To do so, email us at info@tenlittlepieces.com and we’ll assist you.

10. Data Retention

We only keep your personal information for as long as necessary for the purposes we collected it, or as required by law. When no longer needed, it is securely deleted or anonymised.

11. Overseas Data Storage

Some of our systems (like email or CRM platforms) may store data on servers outside Australia. In these cases, we take all reasonable steps to ensure your data is protected according to Australian privacy standards.

12. Updates to This Policy

This policy may be updated from time to time. Any changes will be posted on this page with an updated date.

13. Contact Us

For any privacy-related concerns, requests or feedback, please contact:
📧 info@tenlittlepieces.com